Refund policy
Last updated: 2 September 2026
This policy applies to paid Shadarc subscriptions sold at https://shadarc.com.
Our order process is conducted by our online reseller Polar Software, Inc. (https://polar.sh). Polar is the Merchant of Record for all our orders. Polar provides checkout, invoicing, and handles returns.
14-day money-back
If you paid for a Starter or Pro subscription, you may request a full refund of that charge within 14 days of the payment date. One refund per charge. The Free plan has no charge, so nothing to refund.
Email [email protected] with the email on the account. You can also request a return through Polar. We will not refuse a request made inside 14 days. We will refund within 14 days of the request.
After 14 days, that charge is not refundable. Cancel anytime to stop the next renewal.
Cancellation
Cancel in the customer portal or by emailing [email protected]. Cancellation stops auto-renewal. It is not a refund by itself. You keep access until the period you already paid for ends.
What we do not refund
- Charges requested more than 14 days after payment
- TikTok’s own actions (removed posts, API limits, account bans)
- Content you published to TikTok (we cannot unpublish it by refunding)
Contact
Shadarc
https://shadarc.com
[email protected]